The Ministry of Tourism has enforcement authority (fines) in two areas: Tour guides working without a Ministry of Tourism licence, and violation of the "Duty of Disclosure" by tourist agents towards purchasers of tourist packages. For additional information click here.
What you need
Your full details, including phone number.
A full description of what happened, including location and time of the event.
Details regarding the object of the relevant tour guide or tourist agent: name, address, mail, e-mail, fax and phone.
Confirmation that the complaint has been forwarded to the relevant tour guide or tourist agent.
Additional relevant documents, such as, receipts, images, etc.
If there are any details, personal or otherwise, that you would prefer remained confidential, please specify within the body of the complaint.
Confirmation that your complaint has been received will be sent following submission.
Complaints will be forwarded to the object of the complaint or to the body responsible for the object of the complaint for their response.
You will receive an interim response on submission, and a final response on completion of the case handling, from the Ministry of Tourism.
Since the time required to process the complaint depends on the response time from the object of the complaint or the body responsible for the object of the complaint, the process may take longer than the usual handling time for complaints by the ministry. In such cases, the complainant will be informed of the delay and reasons.