How to submit a complaint
Complaints can be made in writing and sent together with the required details and documents in one of the following ways:
Send the required documents to: The Ombudsman Coordinator, Mrs. Aviva Avraham, The Ministry of Tourism, 5 Bank of Israel Street, Jerusalem 9195021.
Fax the required documents to: 02-6664443.
Email the required documents to: RachelA@tourism.gov.il
Confirmation that your complaint has been received will be sent following submission.
Complaints will be forwarded to the object of the complaint or to the body responsible for the object of the complaint for their response.
You will receive an interim response on submission, and a final response on completion of the case handling, from the Ministry of Tourism.
Since the time required to process the complaint depends on the response time from the object of the complaint or the body responsible for the object of the complaint, the process may take longer than the usual handling time for complaints by the ministry. In such cases, the complainant will be informed of the delay and reasons.