Submit complaints regarding tourism services
Use this service to submit complaints regarding tourism services in Israel, to the Ministry of Tourism.
Online
The Ministry of Tourism has enforcement authority (fines) on tour guides working without a Ministry of Tourism licence.
For additional information click here.
For additional information click here.
What you need
- Your full details, including phone number.
- A full description of what happened, including location and time of the event.
- Details regarding the object of the relevant tour guide or tourist agent: name, address, mail, e-mail, fax and phone.
- Confirmation that the complaint has been forwarded to the relevant tour guide or tourist agent.
- Additional relevant documents, such as, receipts, images, etc.
Notes
If there are any details, personal or otherwise, that you would prefer remained confidential, please specify within the body of the complaint.
Complaints can be made in writing and sent together with the required details and documents in one of the following ways:
Send the required documents to: The Ombudsman Coordinator, Mrs. Oshrat Hanoch, The Ministry of Tourism, 5 Bank of Israel Street, Jerusalem 9110901.
Fax
Fax the required documents to: 02-6664441.
Email the required documents to: Support Email
- Confirmation that your complaint has been received will be sent following submission.
- Complaints will be forwarded to the object of the complaint or to the body responsible for the object of the complaint for their response.
- You will receive an interim response on submission, and a final response on completion of the case handling, from the Ministry of Tourism.
Important note
Since the time required to process the complaint depends on the response time from the object of the complaint or the body responsible for the object of the complaint, the process may take longer than the usual handling time for complaints by the ministry. In such cases, the complainant will be informed of the delay and reasons.
Please note, if there is any difference or conflict between the information on this page and the law, the provisions of the law will apply.