Submit an enquiry or complaint to the Ministry of National Security's Public Complaints Unit
Use this service to submit an enquiry or complaint to the Ministry of National Security's Public Complaints Unit regarding any issue under the Ministry's authority.
Use the online form to submit an enquiry or complaint to the Ministry of National Security's Public Complaints Unit regarding any issue under the Ministry's authority.
In the following cases the complaints will not be handled:
- Complaints regarding judicial actions or quasi-judicial actions.
- Complaints regarding matters pending before a court or tribunal, or which a court or tribunal has decided on its merits.
- Complaints made by a police officer or prison officer regarding service arrangements and conditions of service with the Israel Police or the Israel Prison Service.
- A complaint that raises suspicion of a criminal offence by a police officer or prison guard, or if such a suspicion is raised during the complaint investigation. In these cases, the complaint must be made to the Police Internal Investigation Department or the National Prison Guard Investigation Unit, respectively.
- A complaint addressed solely for the Ministry's knowledge.
- Complaints made by police officers and prison guards, which must be made to the Police and Prison Service Personnel Ombudsman.
- Complaints being handled by other bodies, such as the State Comptroller's Office.
Anonymous complaints
All anonymous complaints are initially assessed, and after consideration a decision is made to handle or dismiss them, and in what manner.
The service is free of charge.
How to apply
Complete the online enquiry and complaints form stating your personal information and attaching any relevant documents supporting your enquiry or complaint.
Notes
- Requests for information under the Freedom of information Act must be made directly to the Ministry's Supervisor for Public Information.
- Requests to erase a criminal record must be made directly to the National Police Headquarters, Investigations and Intelligence Division, Criminal Information Section.
- This service and forms are provided in Hebrew. If you do not speak Hebrew, seeking assistance from a Hebrew speaker is recommended.
You can also make a complaint or enquiry in one of the following ways by stating your personal details, including your full name, telephone and email, and full address:
Fax: 02-5420861
Post: Public Complaints Unit, Office of the Comptroller of the Ministry of National Security, POB 18182, Jerusalem 91181
Please note, if there is any difference or conflict between the information on this page and the law, the provisions of the law will apply.
Ministry of National Security
Service and Information Center
Secondary number 077-2324444
Call center operating hours
Sunday to Thursday, from 8am to 5pm
Friday and holiday eves, from 8am to midday