File an online claim- direct damages

Who is the system intended for

• Citizens or residents of Israel whose property has been damaged due to hostilities or war
• A company whose property has been damaged due to hostilities or war

How to file a claim

1. Click on the button Apply online, which will take you to a screen where you can choose the suitable track from the three offered tracks: Regular, fast route and anonymous route
2. After choosing an appropriate track, you must identify yourself. You can choose one of the options:
   - Identify using a permanent password for the Tax Authority's online services
   - Identify using your ID card number and date of issue of your ID card only
3. Fill out all the details in the form online and submit

What next

1. Upon completion of filling in all the required details, you will receive a text message (SMS) containing a claim number for tracking. From this moment, the claim begins to be processed
2. Claims in the regular track will appear in the "new" status until an appraiser visits the property, after which they will move to the "in processing" status.

Guidelines for Submission under this Track:

• The track is intended for claims relating to damage to structure and contents only.
• The track is intended for both business and private claimants who meet the definition of a “damaged party” under the Property Tax Law (the property owner or a person who has proven that they bear the expenses of restoring the property, the owner of damaged contents, including a tenant in the property).
• Identification is required prior to submitting a claim.
• The requested amount must be entered and supported by price quotations corresponding to the claimed amount.
• After completing the claim details, a link will be sent via text message for uploading photographs from the damage site documenting the damage. The photographs must be taken and uploaded from the damage site only and only after the message has been sent. Photographs taken before opening the claim or uploaded from a location other than the damage site will not be accepted, and the claim will not be completed.
• Payment of compensation is conditional upon submission of an invoice no later than 30 days from the date of payment. Failure to provide the invoice within this period will result in a demand for repayment of the compensation.
• Submission through the fast-track replaces submission through the regular track and is limited to one claim per household and one claim per event.
• It is emphasized that submission of false declarations will result in a demand for repayment of the compensation and the initiation of measures prescribed by law.