אגף השירות
About
The Service Department, the establishment of which is currently underway, constitutes a professional HQ body that advises, initiates, integrates, guides and provides assistance in the area of service, including intra-organizational service. The Department works in tandem with the units of the Ministry of Public Security and its bodies (the Israel Police, the Israel Prison Service, Israel's National Fire and Rescue Authority, the Firearm Licensing Department, municipal enforcement units, the Israel National Authority for Community Safety, the Directorate of Land Law-Enforcement in the Negev, the Child Online Protection Bureau 105, and others), to improve the service provided, integrate service values and a customer-centric organizational culture, as well as to strengthen service oriented skills among the Ministry of Public Security's employees and its bodies.
The Service Department deals with a range of areas, including management of the Ministry of Public Security's public inquiries and complaints, measurement of satisfaction with the service provided, acquisition of service skills, etc.
- Share your service experience from the Ministry's units or bodies: Service Experience Survey
- Submit a public inquiry (including a complaint): Submit a public inquiry
- Email: [email protected]
- Postal mail address: Clermont-Ganneau Street, Building C, the East Kiryah, Jerusalem 9118101
- A request for information or service regarding firearm licensing should be directed to the service center of the Firearm Licensing Department (by calling *8657 or contacting the center online)
Roles and Positions
- •Service Department Head
Eran Tartakovski
- Email [email protected]
- •Director, Public Complaints
Shula Sabag
- Email [email protected]