Submitting a complaint or inquiry to the Vehicle Division

• Imports of vehicles, mechanical engineering equipment, and transportation products 

1. The import of personal or family vehicles or vehicles intended for business use
2. Commercial imports of vehicles
3. Imports of mechanical engineering equipment
4. Import of transportation products (replacement parts)

Please note: An inquiry or complaint about imports to the Palestinian Authority may be submitted via the Import and Manufacturing section

• Repairs and engineering

1. Vehicle repairs
2. Vehicle registration
3. Change of vehicle structure
4.  Authorized vehicle laboratories

Inquiries and complaints may be filed for all types of vehicles: motorcycles, private vehicles, shuttles, trucks, trailers, heavy equipment, ATVs, and UTVs.

• Garages, licensing institutes, manufacturing/trade/import

1. Licensing and oversight of factories (garages)
2. Licensing institutions
3. Dangerous vehicles
4. Importer’s service garages
5. Recalls 
6. Stores
7. Production factories
8. Licensed service mechanics
9. Import of replacement parts to the Palestinian Authority

• Accreditation in vehicle-related professions 

1. Vehicle assessors
2. Vehicle examiners
3. Sales/purchase examiners
4. Vehicle brokers (for private import)
5. Results of the theoretical or practical driving test
6. Summons to an exam

• Appealing exam results
• Clarifications regarding licensing procedures for professions or letters of accreditation
• Safety systems 

1.  Proof of installation of safety systems
2. Refunds for the installation of safety systems

• Vehicle under warranty

1. Information regarding an importer’s warranty for a vehicle during the warranty period
2. Defects on a new vehicle
3. The vehicle importer’s failure to live up to the terms of the warranty

• A complaint regarding an issue that is still being debated or decided in court
• Complaints processed simultaneously at the office of the State Comptroller, the police, or another public authority
• A complaint or inquiry that is commercial or related to business
• A complaint that includes a demand for monetary damages
• Anonymous complaint (without a full name or identifying details)
   

You must submit your complaint or inquiry online only via the online contact form for the Vehicle Division of the Ministry of Transportation, and attach the supporting documentation.
In the digital form, select the appropriate unit of the Vehicle Division based on the subject of your inquiry.
 

• Your inquiry or complaint will be acknowledged within 7 business days.
• The average processing time for a complaint is up to 45 business days.
   

• Anonymous complaints (without a full name or identifying details) will not be processe
• If your complaint advances to the investigation phase, the applicants will be asked to visit the offices of the Vehicle Division to submit testimony.
• If your complaint advances to the hearing phase, the applicants will be asked to arrive for a hearing, as required.