Submit a complaint to The Ministry of Welfare and Social Affairs
Use this service to submit a complaint to The Ministry of Welfare and Social Affairs, and find contact information for submitting complaints by fax, post or phone.
Online
Who can make complaint
Citizens can contact and file complaints:
- about the services provided by The Ministry of Welfare and Social Affairs
- or by bodies under its supervision
- or regarding the welfare services policy
Complaints are handled by the Department of Public Inquiries.
You cannot submit a complaint regarding matters that are in, or have already been decided on, in legal proceedings.
The service is free of charge
Notes
- For inquiries regarding the conduct of the social services department in the local authority, contact the Appeals Committee
- For inquiries under the Freedom of Information Act follow in accordance with the guidelines
- For inquiries regarding National Insurance, contact the National Insurance Institute directly
- For inquiries regarding the Employment Service, please contact the Employment Service directly
- For inquiries regarding equal opportunities at work, contact the Equal Employment Opportunity Commission
- For inquiries regarding the levels and costs of daycare centers, contact the daycare centers hotline on 12222969 or * 2969
- For inquiries to the unit for the Commissioner of Foreign Workers' Rights, email [email protected] or call 074-7696161
Submit a complaint online
Submit a complaint by post or fax
Welfare inquiries
Public Inquiries,
The Ministry of Welfare and Social Affairs,
PO Box 915, 2 Kaplan Street, Jerusalem 9100801.
Fax: 02-5085590
Please note, if there is any difference or conflict between the information on this page and the law, the provisions of the law will apply.