Make an online enquiry or complaint to the drivers licensing management
Use the enquiry form to make complaints or enquiries to the licensing department or a district licensing office if you can't find the information on the Ministry of Transport website or Rishuy Call *4515. You can also suggest improvements to services.
You can make an enquiry to clarify any issue related to
- vehicle licensing and driving
- driving instruction
- practical examinations
if you can't find the information on the MoT website or through Rishuy call on *4515 from Israel and +972-3-9695678 when calling from abroad.
You can file complaints on:
- misrepresentation of policies
- poor service
- misconduct by employees
You can make suggestions on how to make improvements to the Licensing Division, such as making it more efficient.
You can attach documents to your enquiry.
Please note, if there is any difference or conflict between the information on this page and the law, the provisions of the law will apply.
Ministry of Transport and Road Safety
Ministry of Transport Call Center
Dial from a landline: 1-222-5678
Call from abroad: *972-3-9695678Licensing Bureau Information, Payment and Appointment Call Center
The Call Center operates Sunday-Thursday from 07:00-20:00.
On Friday and holiday eves, between the hours of 07:00-13:00.A response is available in Hebrew and Arabic.
The computerized Payments Call Center operates 24/7.
For support and assistance in the personal area and on digital forms, contact the central government response at telephone 1299, Sunday-Thursday between the hours of 08:00-19:00
Open to the public Ministry of Transport and Road Safety