Submitting a complaint to the Internal Auditing and Public Complaints Department of the Tax Authority
This service enables claimants to request an examination on tax authority's decisions whether they have failed to act or have acted contrary to the law or without legal authorization, or contrary to the authority's commitment or to the authority's procedure or to good governance.
Information is available in English but complaint procedures to the internal auditor of the tax authority and relevant forms are available in Hebrew only.
Who can file a complaint
- Anyone who feels adversely affected by any empployee within the tax authorities (employees, civil servants or offices).
- Those who complain about an act or failure to act by the organization or anyone on its behalf.
We strongly advise you to consider submitting a complaint to the head of the unit, before filing a complaint with the internal auditor.
What to attach
Documents supporting the information in the complaint.
How to apply
The complaint form must be completed. The claimant must provide details of the case they are complaining about. Providing more information will facilitate a more thorough and effective examination of the complaint:
- ID number of the claimant.
- E-mail address or phone number.
- Date of the event.
- Place.
- Details of the employee against whom the complaint is made.
Attach the documents supporting the complaint and submit it.
You may also apply in the following ways:
- Send by mail to: Bank Israel Street 7, Generi Building 2. P.O.B. 1170, Jerusalem, Zip Code 9195021.
- Call the office of the auditor: 074-7613010/1 , Fax: 074-7409870
What next
- The complaint will be forwarded to an audit team according to the specific professional issue.
- Complainants will be notified that their complaint has been submitted. If any documents are missing, additional documentation may be required.
- The audit department will check the complaint.
- A written response will be submitted to the claimant at the end of the examination.
- Where necessary, specific and comprehensive recommendations will be adopted.
Please note, if there is any difference or conflict between the information on this page and the law, the provisions of the law will apply.
Israel Tax Authority
Center Call
Contact Details
Operating Hours
Sunday to Thursday, from 8.15 to 15:45
You may contact the VAT and income tax offices during working hours (except for the Jerusalem 2 assessment and investigation offices).
If you want to leave a message, please press 0 and one of the employees will return your call.