Schedule an appointment and apply for a biometric passport or ID card at the self-service stands
This service provides information on scheduling an appointment and submitting an application for a first biometric passport. Information is also provided on the renewal of biometric passports or ID cards in the following circumstances: expiration, theft, or loss of documents. All these applications are submitted at self-service stations, located in some Population Administration Bureaus. An appointment must be scheduled for the bureau where the self-service station is located.
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Please note, if there is any difference or conflict between the information on this page and the law, the provisions of the law will apply.
Population and Immigration Authority
Piba Central Contact Center
Email: [email protected]
Call center operating hours:
Sunday to Thursday, from 8am to 4pm