Internal Auditing and Public Complaints Department

The Internal Auditing and Public Complaints Department is headed by the Ministry Comptroller and made up of four units. The department is responsible for ensuring that the Ministry and its bodies comply with the law, operate properly, act with integrity and fulfill the goals set for them. The department carries out ad hoc investigations and inquiries on its own initiative or at either the Minister's request or in response to specific incidents. 

The department also monitors the implementation of recommendations made by the department or the State Comptroller and reports regularly to the Minister on internal audit findings. Additionally, the department makes sure the Ministry manages its assets, property and accounts properly. 

The department’s units:

• The Auditing Unit carries out investigations both on its own initiative as well as at the behest of the Minister or in response to external complaints; and monitors the implementation of recommendations.
• The Public Complaints Unit processes complaints received from the public concerning the Israel Police, Israel Prison Service, Israel Fire and Rescue Authority and other operational bodies and departments such as the Firearm Licensing Department, and investigates each complaint with the relevant unit or agency. 
• The Prisoner Complaints Officer deals with complaints and allegations made by prisoners against prison guards about unfair treatment, rights violations or any other complaint regarding prison conditions.
• The Operational Auditing Unit oversees the operations of specific units of the Israel Police, Israel Prison Service and Israel Fire and Rescue Authority, with the goal of obtaining an up-to-date picture of the operations of field units.