The E-government unit works to establish government-wide infrastructures in order to help government ministries provide services to the public through a variety of channels, while reducing bureaucracy and streamlining work processes within the ministry.
The E-government unit was established as part of the Ministry of Finance Accountant General department in 1997.
In March 2012, The E-government unit began to operate as part of the Government ICT Authority. In January 2015, The E-government became a unit of the ICT Authority, and a subsidiary of the Prime Minister's Office.
The E-government unit employs over 250 employees in development, applications, information security, systems development, hosting, communications, digital identity, project management, customer management, content, user interface and user experience, and marketing.
To develop and operate secure technology infrastructures, and to provide solutions for customers and partners in government bodies, in order to make government services available to citizens, businesses and the general public, and to connect ministries to online services.
To make government services accessible to citizens, businesses and the general public.
To connect government bodies to internet services.
To incorporate information security as an integral part of E-government systems.
To provide high quality service to external and internal customers.
To strive for constant improvement in professionalism and in organizational and personal excellence.
What makes E-government unique
We lead in professionalism.
We set up and maintain simple, uniform, centralized platforms for our users.
We have a broad view of government units and operate on a cross-ministry level.
Today, the Israeli government is considered a leader in making digital services accessible to the public. In a 2014 UN survey, Israel was ranked in the highest ranking class for the provision of digital services.
The UN report measures the development of E-government in UN member states, focusing on three main indexes: Online public services index, human capital index and infrastructure and communications index.
The online public services index measures the development of E-government in each member state according to the E-GOV 4 stage model; the provision of information services, interaction services, transaction services, and connected services, to the public.
In the public involvement index Israel was ranked 12th.
The development of E-government Israel reflects the government decision of October 2014, concerning the cooperation between the Government ICT Authority and E-government Israel, and has resulted in significant advancements in making government services available, accessible and simple to use by citizens, businesses and the general public.
The E-government report examines the government public information and services made available on web sites, mobile and other platforms.
The report aims to promote online services, and to provide resources for measurement, monitoring and control, to decision makers.
As of 2015, the report will be conducted biannually and will examine compliance with international standards, and the UN E-government survey. The biannual report allows time for the adequate implementation of conclusions, and the fruition of long-term planning.
The report differentiates between two categories of ministry:
Ministries that provide services, who have a high level of interaction with the public;
Ministries that focus on administration, PR and providing information, who have a low level of interaction with the public.
The report examines 6 main indexes:
Online services, development of applications, digital service and information platforms, open government, required content, and accessibility.
Leading in information security technologies lies at the heart of E-government. The unit centralizes information and acts as a guiding force for the public sector in the field of information security, promoting Israeli information security technologies. The E-government unit is as a bridge between the public and businesses and cyber defense bodies, responsible for continuously maintaining the state of Israel’s cyber defense, and the ability to function for the benefit of the public.
The development of cyber defense technologies, including strengthening and expanding infrastructure and operational arrays, defining work processes and methodologies for emergencies, helped defend Israel’s cyber front during operation ‘Pillar of Defense’, and cyber attacks perpetrated against Israel in 2013 and 2014.