Computer Emergency Response Center (CERT) for cyber incident handling – hotline 119
The CERT center is manned 24 hours a day by analysts who are veterans of IDF technological units, college graduates and experts in data security and cyber defense. Their job is to identify the type of threat, to assess the magnitude of the damage posed by the threat and to provide a customized response. The analysts at the center provide the first response to civilians according to the level of severity, as well as guidance, tools for handling the incident and instructions in increasing the levels of defense for digital assets.
In what instances can I contact the CERT hotline for cyber incident handling?
You can contact the center if you are concerned that your computer or mobile phone is under cyberattack – for example, if you received a message that looks suspicious and could be an attempted cyberattack, such as phishing, fraud, a file that is suspected of containing malware, ransomware, etc.
The center receives dozens to hundreds of calls every day from organizations and entities in the Israeli economy and from the Israeli public about incidents defined as cyber incidents.
Examples of cyber incidents:
- Website defacement – a defacer or hacktivist replaces the hosted website in order to display the defacer’s own offensive information or hostile content.
- Phishing attempts and cyber impersonations – fictitious web pages impersonating well-known web pages in order to steal identities and personal information.
- Information leaks – information or data in a closed system are leaked to unauthorized parties. For example, hacking a commercial company’s database of customers (containing for example, credit card details) and leaking it to the internet.
- DDoS attacks – Distributed Denial-of-Service attacks designed to disrupt a computer system by overloading the targeted system’s resources.
- Ransomware attacks – malware that prevents users from accessing their computer systems unless they pay a ransom.
- Cryptojacking – exploiting users’ computer resources in order to mine and steal cryptocurrency without the users’ knowledge.
Contact the CERT center hotline for cyber incident handling:
By calling 119 – 24 hours a day.
Contact the CERT center hotline for cyber incident handling via e-mail:
via e-mail to: email@example.com
or via encrypted e-mail: download pgp key
Please note: the center does not handle computer malfunctions.